Questions about Woodhouse Clothing? Maybe we can help.
Can I exchange a purchased item for another?
If you receive your order and it is not what you expected or required, you can notify Woodhouse Clothing and request an exchange. Please ensure that before you return the item, it stays in its original packaging as with labels and tags. Woodhouse Clothing can only resell the returned merchandise if it is in its original state. Failure to return the goods in an undamaged state will affect the possibility of receiving an exchange.
Does Woodhouse Clothing deliver to countries abroad?
With Woodhouse Clothing’s ever-growing brand, many international countries can enjoy their services. Woodhouse Clothing International deliveries are made to regions including Europe, USA, Canada, Australia, New Zealand and Japan. For regions such as the EU, delivery takes between 5 to 10 days to arrive. For all other countries, delivery may take between 8 to 15 days to arrive due to shipping.
Are there any other payment forms accepted apart from credit cards?
Clients can make use of Woodhouse Clothing gift vouchers to make purchases. To access the gift voucher service, simply visit the gift card section of the online site and provide the necessary details. Please note that the gift card can be used by the buyer for personal purchases or offered as a gift to another person. Direct any issue or any questions you have about the gift voucher services, to the customer service helpline.
Are my transactions with Woodhouse clothing secure?
For the security of clients and protection of transaction details, Woodhouse Clothing has set up the 3D secure system. The features of this service protect customers from credit card fraud and impersonation from impostors. Clients with credit cards must register and create a 3D password with their credit card issuer. For each online transaction made, you will be required to provide this 3D password. For further details about this service, contact the customer service number. As soon as you suspect any illegal use of your credit card on the Woodhouse Clothing site, notify the support team to monitor the use of your card.
How long does it take to receive my refunds?
After successfully returning your item to Woodhouse clothing, refunds will be provided within 4 business days. However, the refunded amount takes a period of 3 to 4 days to reflect in the client’s account. With certain building society accounts, it may take up to 10 days for the amount to appear in your account. Please note that the delivery cost is not included in refunds. If for any reason your account does not reflect the refund after the appropriate time duration, call the Returns helpdesk to alert the Refund Support team.