Questions about Vodafone? Maybe we can help.
How do I set up my phone to use picture messaging (MMS) and Internet access?
If your device is not yet set up for picture messaging or mobile data, you would have to refresh your settings. To do this, text WEB to 40127. You will then get a configuration message specific to your phone type and you just need to follow the instructions on screen. If you have already done these steps but it is still not working, try turning off your phone and turn it on again.
How can I unlock my phone?
Unlocking your phone can be done in several different ways depending on what you specifically want to do. If you want to unlock your phone in order to use a different SIM from another network, you will have to apply for a network unlock code. If joining or leaving Vodafone and you wish to keep your number, you have to get a porting authorization code. To unlock your SIM due to three unsuccessful PIN attempts, you will need to get a PIN Unlock Key (PUK).
How can I control my Pay as You Go mobile data costs?
You just simply have to make a payment for what you use. With a Pay monthly bundle, the charges are fixed, unless you go over your data allowance. Vodafone would let you know if you are about to go over the limit, and would provide you with great options too.
How do I stop using Pay as You Go?
It is very easy to stop using Pay as You Go. You can simply do it by not using Pay as you go and it will automatically get disconnected after six months. Make sure to use up your credit first as it will be lost once it is disconnected.
Is the 30-Day Network Guarantee only available to new customers?
The 30-Day Network Guarantee is available to any new contract for a bundle or mobile device bought on or after March 21, 2016. It includes new customers, switching from one service type to another, upgrading, or adding up an additional service. For upgrades and additional device or service, the guarantee will be 30 days from the beginning of your contract, and will not comprise any time on your previous device. Note that if your order was placed before March 21, 2016, you will not be able to take advantage of the 30-Day Network Guarantee, but your contract will be covered by the previous 14-day returns terms and conditions of Vodafone.