Questions about TM Lewin? Maybe we can help.
Does TM Lewin offer International Delivery?
Yes, For International deliveries, packages that weigh below 2 kg are delivered by Air Mail while those over 2kg are delivered via Courier services. Deliveries for Western Europe take between 5 to 7 working days at a fee. For the USA, Australia, Latin America, Canada, Asia and the Middle East, delivery takes between 7 to 10 days.Tracking numbers are not available for these deliveries so ensure to contact the customer service team to track your order once it exceeds this time frame.
What is the Click and Collect service?
The Click and collect service is a fast, reliable and free delivery service offered in over 70 stores across the UK. Visit a TM Lewin store nearest to you along with details on when your order will be ready to collect. TM Lewins also sends a confirmation email as soon as the item is ready for pick up. Clients can then visit the specific TM Lewin store with proof to collect the order.
What other discounts can I enjoy with TM Lewin?
In addition to the Student Discount service, TM Lewin also provides a Corporate Discount service. This caters mainly to institutions and companies who require bulk clothing for their employees. The Corporate discount code allows institutions to make purchases at lower rates. For more information about this service, contact the TM Lewin customer service line.
What are the acceptable forms of payment?
TM Lewin accepts payments via Visa, MasterCard and American Express. Solo and Electron cannot be used for payment of online purchases. You can also choose to pay for your orders with Bank Transfer to the TM Lewin bank account. TM Lewin also offers clients Gift cards which can be used to pay for store purchases only. Please note that after 12 months from the issue date of your gift card it expires and all balances are forfeited.
What if I have a complaint?
If you did not enjoy the services or products provided at any of the TM Lewin outlets, you are free to lodge a complaint. TM Lewin uses comments and feedback from clients to make improvement in their services. Simply contact the TM Lewin customer service centre and speak to a representative. You will be assigned a customer service representative to ensure that all issues are thoroughly resolved.