Questions about Thames Water? Maybe we can help.
Do Thames Water services know my water is cloudy?
There may be rare occasions when tap water may be appearing discoloured. If the water is cloudy or it contains white particles, the reason can be due to dissolved chalk particles or trapped air in the pipework. Air bubbles can be found trapped in the system due to the reason that some work was done on the pipes. If you find your water slightly orange or brown, it could be due to the iron deposits that gets collected in the water mains. The deposits get disturbed due to any major burst or maintenance work. The discoloration will disappear when the tap water will be run for few minutes. If this doesn’t happen then you should contact the Thames Water Services.
How do I make a Thames Water payment?
In order to make bill payments convenient, Thames Water has provided a range of options for you to pay your bills.
You can use any of the following options:-
Set up payments
Pay by debit card
Pay by phone
Pay by credit card
Payments through debit card are the easiest. In case you want assistance regarding any of the payment method, you can call the customer care number and speak to a customer care executive who will provide the required assistance.
Who at Thames Water can help me understand my bill?
The method of calculation of your bill depends on whether you have a meter or not. If you have the meter, your bill amount will be as per the amount of water used and a
fixed service charge will be added to it. If you do not have a meter and you reside in a house which is built before 1989, then the bill amount will depend on the chargeable property value.
You can even check the meter reading where you will find the total volume of water used and the price. This is the total water which you used in the last month.
I have to move – what does Thames Water need to know?
You need to inform us that you are moving. Whether you are a new customer who needs to create a new account or you are an existing customer who is moving home, you need to inform us. First, you need to check whether the region where you are shifting lies within our supply area. This you can do by checking the postcode of your new area in out postcode area search.
What are Thames Water-Saving Gadgets?
Thames Water Services has a range of water saving devices like shower heads, save a flush, insert for taps, etc. These devices are really simple to use, easy to fit and absolutely free for customers getting residential supply. You will get to enjoy low energy bills and water bills too.