Questions about Sunmaster? Maybe we can help.
Does Sunmaster offer their clients an insurance policy?
It is possible to run into unforeseen circumstances and events while on your holiday. The Sunmaster travel insurance is available to deal with issues such as these.With this insurance, clients are protected in case they decide to make amendments or totally cancel the booking. Also, baggage loss and personal belongings will be covered by this policy. In addition, all medical emergencies you may encounter during your trip or after the trip will be catered to by the insurance policy.
How do I make a cancellation of a booking?
Sunmaster has a cancellation policy available on the official website. As soon as you decide that you can no longer honour your booking, you have to alert Sunmaster to deal with the issue with urgency. Usually, cancellations attract a fee for administrative charges and hence a full refund cannot be made. If you are however signed to the Sunmatser Travel Insurance, you do not need to worry about paying any fee or extra charge.
If I have complaints about Sunmasters who do I direct it to?
For constant growth and improvement, Sunmasters accepts and welcomes constructive feedback from clients. If you have returned from your trip and wish to express your dissatisfaction with any service received while on your trip feel free to call the Sunmaster customer service number. A representative will take up your case and work tirelessly to offer a solution.
Can I make a booking for a large number of people?
At Sunmasters, all forms of bookings are available. If you wish to go on a getaway with your friends and family, group bookings are available for you. All you need to do is to contact the Sunmsaters Booking helpdesk and notify them of your intentions. You will be required to provide details about the members of your group to ensure that there is no issue with flight or housing arrangement. It is important to constantly check for updates on your bookings in order to rectify any mistake as soon as possible.
Can I make special requests for my bookings?
If you have special needs such as dietary or mobility requirements, it is important to notify Sunmaster as soon as possible to ensure that everything is put in place. You can make requests as a physically challenged person ahead of time to guarantee a problem-free trip on the flight or at the place of accommodation.