Questions about Red Funnel? Maybe we can help.
Does payment via credit card come with an extra charge?
With Red Funnel no matter the method of payment you use, there are no extra or hidden charges. The price you see advertised for the ticket is the amount you are required to pay. Debit and credit card users can hence make payment without fear of extra charges.
Can payment for a ticket be made on the day of travelling?
Red Funnel allows customers to pay for the travel ticket on the day of the travel. Though this is allowed it is advisable to purchase the ticket in advance. This is because clients who want to use the Red Funnel car ferry service may have to pay extra for an immediate ticket. This happens if the vehicle space on the ferry is limited. For clients who are foot passengers, both advance and normal tickets have the same prices.
I cannot access my e-ticket?
Due to advanced technology most tickets are sent to customers in e-ticket format. This means clients can access the tickets online and print them for use. If you could not access the e-ticket before your travel, you can provide your booking number to the check-in staff who will assist you retrieve your travel details. Your vehicle registration number can be used to retrieve your booking automatically at the Red Funnel check-in centre.
What is Red Funnel Rewards and who is eligible for it?
For their most cherished and loyal customers, Red Funnel has created a scheme that rewards customers constantly using Red Funnel services. For every £1 spent on ticket, vehicle booking or beverage purchases, a client can earn up to 4 points. The points can be used to buy more tickets or make vehicle bookings. All private clients who usually make direct bookings can subscribe to this service for free.
Are open bookings available with Red Funnel?
Currently, clients cannot make any open booking. Instead, clients may opt for a flexible ticket to allow them to make amendments to bookings when they want. Please note however that making changes to your previous booking will attract a fee especially if you are upgrading your ticket to an expensive one.