Questions about Love Holidays? Maybe we can help.
When do I receive an email confirming my booking?
To ensure your booking has been processed correctly, the email confirming it and all travel documents may take up to 48 hours to be sent to your email account. You can then view your booking online and make payment as well as view your travel documents by logging in to their Manage My Booking tool with your LVE or LOV reference and lead passengers name.
Is my holiday financially protected when I book with Love Holidays?
Love Holidays is a member of the Association of British Travel Agents (ABTA). By the ABTA code of conduct, they need to maintain a high standard of service. Their holidays are financially protected by an Air Travel Organisers License (ATOL) scheme. If the operator fails, ATOL scheme makes sure customers do not lose their money or get stranded abroad. The scheme does not apply to all holidays or travel services. Contact Love Holidays to know the holidays that are covered.
Can I upgrade my room when I arrive?
If you want to change rooms, it’s best you find out from your reception if the room available. Some hotels will let you pay a supplement to upgrade. You will also make this payment with reception.
Do you have any arrangements available for disabled or less mobile passengers?
Love Holidays wants every passenger to enjoy their travel. Therefore, if you or any member of your party has any disabilities, they need to make arrangements to ensure the holiday goes on well. Contact their office helpline on 0190 325 8287 before you complete reservation to ensure compatibility for the holiday you select. Information you provide is confidential and will only be used to check that the transportation, accommodation and other facilities in your preferred destination to suit you.
What do I do when my baggage is stolen, lost or damaged?
If this happens, report immediately to the airline at your arrival airport. You will be given a Property Irregularity Report (PIR) to fill and you should hold on to it for insurance purposes.