Questions about Joe Browns? Maybe we can help.
How do I use the gift vouchers?
If you make online orders, you can redeem your gift voucher by choosing the GIFT VOUCHER option when making payment. If you also placed an order by phone, you can use your gift when stating your preferred payment method. Please note that your gift vouchers can be used to purchase any item on sale with the exception of purchasing another gift voucher.
Are returns free at Joe Browns?
Your location determines whether you can enjoy Joe Brown’s free returns services. Clients located in the UK, Ireland and France can access the free returns service. USA customers will be charged for their returns though they can mail items to a local US address instead of posting them directly to the UK.
Are my card details secure?
Joe Browns adheres to strict measures to ensure that all confidential details of clients are kept secure. Complying with PCI, Joe Brown’s web services are secured with SSL encryption technology. Thawte and Security Metrics are security firms that help all your details stay within the confines of Joe Browns business dealings.
When is my refund due?
Once you alert Joe Browns Customer care services about the return and the item is delivered to Joe Browns, refunds will be processed. Refunds may take a while to reflect on your account so allow a period of 10 days after you return the item for your refund. If your refund exceeds this time period, you can alert the Returns department via the customer service helpline.
Which payment methods are acceptable?
Clients in the UK can make all their payment via credit or debit cards including Visa, Visa Debit, Visa Electron, Maestro, MasterCard and American Express. You can also make payment by issuing a personal cheque. Clients abroad can also pay via all major credit and debit card services as well as PayPal services.