Questions about Aqua Card? Maybe we can help.
Can I request to increase or decrease my aqua credit limit?
Yes, you can request for an increase or decrease of your aqua credit limit. Aqua card monitors every credit card account on a continuous basis to check how its customers are getting on. Paying your monthly dues on time and keeping within your credit line is very important as this may be the basis of assessing your request for an increase. Your record should show that your account is well managed and payments are made on time for several months before you will be offered a credit limit increase.
If you would like to reduce your credit limit, you can do so anytime by calling the customer services number.
Why is the APR of Aqua credit cards much higher than those offered by other credit cards?
Aqua specialises in dealing with customers who may have been refused by other credit card companies, thus chances of being accepted is much better. Many individuals who have no credit in the past, no credit profile or with bad credit history have been accepted. They have not only helped individuals with poor credit standing, but also those customers who need assistance in some other financial aspects.
Will I be able to use my Aqua credit card abroad? Are there any charges for this?
The Aqua credit card is accepted in many places and cash points all over the world. It is important to know that when paying for purchases in a foreign currency, you may incur charges. These will be added to your purchases but will not be reflected separately on your billing statement. This will depend also on the type of aqua credit card that you have. For further information, please check the terms and conditions of your credit card.
Can I withdraw money from any cash machine using my Aqua card? Is there any charge for this?
Yes. Your Aqua credit card can be used in withdrawing money in any cash machine where you can see the symbol of MasterCard. You will be charged of interest and fees on the day of the cash withdrawal that would appear on your account. The cash fee for using your credit card for withdrawing cash is 3% or a minimum of £3.
I just received my new Aqua credit card and would like to activate it. What should I do?
Activating your new card can be done in just a few minutes by simply calling the card activation service on 0800 028 7777. A representative from the customer services team will do the standard procedure of short checking before your card is activated. Do not forget to sign your new card once you have received it.
If you have other enquiries, please feel free to visit the FAQs section or call the customer services. Their lines are open 24/7 from 8:00 am to 9:00 pm from Monday to Friday, 8:00 am, 9:00 am to 5:00 pm on Saturday, and 10:00 am to 6:00 pm on Sunday.