Questions about Adobe? Maybe we can help.
I bought an Adobe product. Can I use it in two different computers?
You can do this provided that you are the primary user of the Adobe software that has a single-user- or volume-license. Apart from this, your second computer must also be of the same platform as with your first computer for it to work properly and you must not use the software on both computers simultaneously.
I recently bought an Adobe Software for my laptop but it’s not working? Why is this so?
The fault may lie in the platform of your computer. Bear in mind that each of the software are created to match with the program specification of the platform that you are using. So, if you are have an iOS platform, make sure that you don’t purchase a version for the Linux platform. If this is not your case, then feel free to drop a line to the Customer Support.
There’s this product that I would really like for my computer, how should I get myself one?
You can do this in two simple steps. First is you need add the software to your cart, and hit the purchase button. After that, you will be provided with the download link for the product. You will just have to install it once you’re done.
If I want to have an Adobe product, where can I pay for it?
In the product catalog of Adobe, click on the product that you would like to purchase. Each product would have their own pages were you could click the “buy” button. You would be redirected to a new page where you would be ask to select a package. Click on the package that you prefer. You would then be asked to supply the login details for your Adobe ID for you to proceed with the application then you will need to pay the bills with your credit card.
You may ask for more information online by filling out the Sales Department form in this page: http://www.adobe.com/products/request-consultation/marketing-cloud.html. You can call the sales Inquiry hotline in your current location. For UK residents you can should call +44 1628 590 300.
I successfully downloaded and installed the software but it’s not working. What should I do?
Check if it’s because of the incompatibility of the platform and the version that you have downloaded. You may reboot your computer again and see if it would work afterwards. If these still don’t work, then you may call the Helpline for technical support number at 020 7365 0735.